CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG:27.11.2014/29188) and other applicable laws in relation to the sale and delivery of the product they have purchased.
Shipping charges that are the cost of product shipment will be paid by buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers can terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order, as well as with documents such as a warranty card, user manual, if any.
In the event that it is impossible to sell the purchased product, the seller is obliged to notify the buyer of this in writing within 3 days from the moment he finds out about it. within 14 days, the total price must be returned to the Buyer.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay for the product he has purchased or cancels it in his bank records, the Seller’s obligation to deliver the product expires.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
After the product has been delivered, if it is determined that the credit card paid by the buyer has been used unfairly by unauthorized persons and the price of the product sold has not been paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days so that the shipping costs belong to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS:
If there are force majeure circumstances that the Seller cannot foresee and the product cannot be delivered within the time limit, the Buyer is notified of the situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; if he has made the payment in cash, this fee will be paid to him in cash within 14 days of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be refunded to the bank again within 14 days of this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
THE BUYER’S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, torn packaging, etc. it will not take delivery of damaged and defective goods/services from the cargo company. The delivered goods/services will be considered to be undamaged and intact. The BUYER is obliged to carefully protect the goods/service after delivery. Goods/services should not be used if the right of withdrawal is to be exercised. The Invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
RECEIVER, at the address purchased the product itself or the person/organization from the date of delivery 14 (fourteen) days within any liability to the seller and notify you via the contact information provided below, assuming the goods without any legal or criminal reject and may use his right of withdrawal from the contract without reason.
CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER’S RIGHT OF WITHDRAWAL:
DURATION OF THE RIGHT OF WITHDRAWAL:
If it is a service that the buyer has purchased, this 14-day period begins from the date of signing the contract. Before the expiration of the right of withdrawal period, the right of withdrawal may not be used in service contracts that have been initiated with the approval of the consumer to perform the service.
The costs arising from the use of the right of withdrawal belong to the SELLER.
The use of the right of withdrawal for 14 (fourteen) day period, the seller or by certified mail, fax or email to be notified in writing by this agreement, the right of withdrawal and the product can’t be used in products that “it is imperative that provisions be used under.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
3. if the invoice of the product delivered to the person or the BUYER is corporate (the invoice of the product that is requested to be returned), it must be sent together with the return invoice issued by the institution when returning. Order refunds issued on behalf of the billing institutions will not be completed unless the RETURN INVOICE is deducted.)
The return form, the box of the products to be returned, the packaging, if any, along with the standard accessories must be delivered in full and undamaged.
TERMS OF RETURN:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date of receipt of the withdrawal notice to the BUYER and to return the goods within 20 days.
If there is a decrease in the value of the goods for some reason caused by the BUYER’s defect or if a refund becomes impossible, the BUYER is obliged to compensate the SELLER’s damages at the rate of defect. However, the BUYER is not responsible for any changes or disruptions caused by the proper use of the product or product during the right of withdrawal period.
If the amount of the campaign limit set by the SELLER is reduced due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Or according to buyer’s request needs to be sent back to be generated and available in clearly personal, non-lower parts underwear, swimsuits, bikini bottoms, makeup, disposable products, which are likely to pass or goods are in danger of fast degradation is delivered to buyer after the expiration date, to be returned if the packaging is opened by the client in terms of Health and hygiene products that are not appropriate, delivery, and mixed with other products after products that cannot be distinguished by the nature of the subscription agreement, except as provided under, periodicals such as newspapers and magazines for goods, or services performed instantly in electronic environment intangible goods that are delivered to the consumer with video or audio records, books, digital content, software programs, and data storage devices to store data, computer consumables, packaging has been opened by the purchaser, if a refund according to the regulation, it is not possible. In addition, it is also not possible to exercise the right of withdrawal for services that have been started with the consent of the consumer before the expiration of the right of withdrawal period in accordance with the Regulation.
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, as well as stationery consumables (toner, cartridges, ribbons, etc.) in order to be returned, their packaging must be unopened, untested, intact and unused.
DEFAULT STATUS AND LEGAL CONSEQUENCES
BUYER, in the case of payment transactions made with your credit card, the stoppage in case of the credit card agreement between the cardholder’s bank that will be responsible to pay the interest within the framework of the bank is accepted. In this case, the relevant bank may apply for legal remedies; it may charge the BUYER for the costs and power of attorney that will arise, and in case of default on the BUYER’s debt in all circumstances, the BUYER agrees that the SELLER will pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
By Bank Transfer or EFT (Electronic Funds Transfer), …………, ………, you can make it to any of our bank accounts (TL).
With your credit cards through our website, you can use the online single payment or online installment options for all types of credit cards. For online payments, the amount will be withdrawn from your credit card at the end of your order.